Introduction
Wk888 is committed to responsible gambling and the welfare of our players. This Self-Exclusion Policy explains how you may voluntarily suspend access to your Wk888 account to help manage gambling-related risks.
When to consider self-exclusion
If you believe you are at risk or need a structured pause from gambling, you may initiate self-exclusion. This option provides a clearly defined period during which you are prevented from engaging in wagering activities on the platform.
Duration options
Self-exclusion may be applied for one of the following periods, or an indefinite term:
- 3 months
- 6 months
- 12 months (1 year)
- 24 months (2 years)
- 60 months (5 years)
- Indefinite (permanent)
Requesting self-exclusion
To initiate, use the Self-Exclusion control located in the My Gambling Controls section of your Wk888 account. Follow the prompts to select a duration and confirm your choice. You may also submit a written request by emailing [email protected] with your account username and the desired duration. The request will be reviewed by our compliance team and applied promptly.
Effectiveness and scope
When the self-exclusion is processed, your Wk888 account will be immediately suspended and you will be prevented from accessing any wagering activity on the platform for the selected period. During this period you will not receive promotional communications related to Wk888.
Wk888 will take reasonable steps to enforce the exclusion. However, the company shall not be responsible for any breach if the user attempts to access their account or create new accounts through third-party means during the exclusion period.
Termination and modification of exclusion
At the end of the chosen period, the self-exclusion automatically ends and full access will be restored. If you wish to terminate before the expiration date, you may submit a termination request to our customer support team. The termination will take effect after a 24-hour cooling-off period, during which you may reconsider your decision.
Responsible gambling support
During the self-exclusion period, you are encouraged to seek professional help for gambling-related concerns. We will provide information and resources on responsible gambling practices and may direct you to appropriate support services.
Privacy and confidentiality
All self-exclusion requests are treated as confidential. Personal information collected in relation to self-exclusion will be processed in accordance with Wk888's Privacy Policy and used solely to administer the exclusion and comply with regulatory requirements.
Amendments
This Self-Exclusion Policy is subject to periodic review. Wk888 may update the terms to reflect regulatory changes or evolving business practices. Material changes will be communicated on the platform.
Contact information
For questions or assistance regarding self-exclusion, contact our customer support team at [email protected]. You may request escalation to a supervisor if needed.